Terms of service

1. Who we are
This website is operated by Isabel Prosser, trading as Shine Records, Avon Point, 12 Feeder Road, Bristol, BS2 0PW, United Kingdom. Contact: shinerecordsusa@outlook.com. "We", "us" and "our" mean Shine Records. By using this site or placing an order, you agree to these terms.

2. Who can order
You must be 18 or over, or have a parent or guardian's permission, to place an order. You agree that the details you give us at checkout are accurate and complete.

3. Orders
Your order is an offer to buy. We accept it when we send your shipping confirmation, and the contract is formed at that point. We may decline or cancel an order, for example if an item is out of stock, there's a pricing or listing error, or we suspect fraud. If we cancel, you get a full refund.

4. Prices and payment
Prices are shown in the currency displayed at checkout and can change at any time, though changes don't affect orders already placed. Payment is taken when you order. If a price is clearly wrong, we may cancel the order and refund you. Bundle discounts are applied automatically at checkout and can't be combined with other discount codes unless we say otherwise.

5. Shipping and delivery
Orders are processed within 1 to 3 business days and usually delivered within 7 to 14 business days after dispatch. These are estimates, not guarantees, and delays can happen with carriers or customs. Every order ships with tracking. You're responsible for giving a correct delivery address; we can't be responsible for orders sent to a wrong address you provided. Any import duties or taxes charged by your country are your responsibility unless shown as included at checkout.

6. Product information
The Shine vinyl player ships without music. You load your own audio files onto the included memory card, and you are responsible for making sure you have the right to use any music you load. The player and discs are magnetic and stick to magnetic metal surfaces only; some stainless steel fridges are not magnetic. Some images and videos on this site and our social channels are digitally created or enhanced and are for illustration. Colours can look different depending on your screen. Our products are made for fans and are not officially licensed by or affiliated with Nickelodeon or any artist shown.

7. Returns and refunds
Returns, cancellations and refunds are covered by our Returns & Refunds Policy, which forms part of these terms.

8. Problems and disputes
If something's wrong with your order, email shinerecordsusa@outlook.com first and we'll reply within 48 hours. Please give us the chance to fix it before raising a dispute with your bank or card provider. Filing a chargeback for an order that was delivered as described, or while we're actively resolving your issue, may lead us to contest it with the evidence we hold and to refuse future orders.

9. Intellectual property
The Shine Records name, logo, site content, images and videos belong to us or our licensors. You may not copy, reuse or resell them without written permission.

10. Acceptable use
You agree not to misuse this site, including attempting to gain unauthorised access, interfering with how it works, placing fraudulent orders, or buying for resale without our agreement.

11. Our liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't legally be limited, and nothing affects your statutory rights as a consumer. Beyond that, we aren't liable for losses that weren't foreseeable, weren't caused by our breach, or are business losses, and our total liability for any order is limited to the amount you paid for it.

12. Events outside our control
We aren't responsible for delays or failures caused by events beyond our reasonable control, such as carrier disruption, customs delays, extreme weather or supplier shortages. If a delay is significant, we'll contact you and you can cancel for a refund.

13. Privacy
We handle your personal data as set out in our Privacy Policy.

14. Changes to these terms
We may update these terms. The version in force when you place your order is the one that applies to it.

15. Governing law
These terms are governed by the laws of England and Wales. If you're a consumer living elsewhere, you keep any mandatory protections of the law where you live, and you may be able to bring a claim in your local courts.

16. General
If any part of these terms is found unenforceable, the rest still applies. If we don't enforce a right straight away, we can still enforce it later.

17. Contact
Questions about these terms: shinerecordsusa@outlook.com.